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Platform Features
It’s Pretty Straightforward.
We’ve Designed The Platform with Features that Empower Your Teams, Ease Workloads, Drive Efficiencies, and Maximize Your Return-on-Investment.
Content Designer
Click, Drag, Drop
Adjust Dynamic Content on the fly
Version Management for quick, accurate editing
Customize Templates to support devices, browsers, and templates
Multi-Language support with auto-translation and custom templates
Campaign Manager
Define input parameters, output fields, source of data, and post-campaign rules
Utilize tried-and-true templates for customer
interaction with pre-built extraction rules
Incorporate customer status and channel preferences to ensure elevated services
Route customers where they need to go to ensure quick troubleshooting and reduce churn
Prioritize communications and queue placements based on importance and time sensitivity
Survey customers to gain critical feedback and
measure performance
Integrations
Pre-built Integrations that Sync with Your Workflows.
SkyCreek Enterprise Communication Platform comes equipped with out-of-the-box integrations for numerous communication, project management, alerting systems, and more.
Alerting
Opsgenie
Prometheus
Hipchat
Slack
Datadog
Workforce
CSG WFX
Oracle TOA
Arris
Billing System
Icoms
CSG
Arterra
Amdocs
CRM System
Microsoft Dynamics
Salesforce
Data Integration
Kafka API
API
Batch
JMS
Analytics
The Platform captures and analyzes customer data empowering your teams to create new efficiencies, fine-tune
campaigns and make smarter decisions every day.
Measure and optimize campaign performance
Track and analyze customer behavior
View contact history and outcomes
Track representative or technician performance
Leverage customer survey feeback
Optimize the customer Journey